These Terms of Service ("Terms") constitute a legally binding agreement between you and Gem Lettings regarding your use of our property letting and management services and website.
By using our website, requesting services, or entering into any service agreement with us, you confirm that:
Gem Lettings provides property letting and management services in St Albans and surrounding areas:
Service Agreements: Specific terms for each service are detailed in separate service agreements. These Terms of Service apply to all interactions and supplement any specific service agreements.
You may use our website to:
You must not:
We strive to maintain website availability but cannot guarantee uninterrupted service. We may temporarily suspend access for maintenance, updates, or technical issues.
By instructing us to let your property, you confirm that:
Service agreements can be terminated by either party with appropriate notice as specified in your agreement. Upon termination, we will transfer all relevant information and continue to support any ongoing tenancies during the handover period.
When applying for a property, you agree to:
For managed properties, we provide maintenance coordination and emergency support. Non-urgent repairs should be reported through normal channels during business hours. Emergency contacts are provided for urgent issues outside office hours.
You are responsible for ensuring all information you provide is accurate, complete, and up-to-date. You must notify us promptly of any changes that may affect our services or your circumstances.
You must comply with all applicable laws, regulations, and local authority requirements related to property letting, tenancy, and your use of our services.
You are responsible for maintaining the security of any login credentials, personal information, and confidential documents shared with us.
While we use our best efforts to provide quality services, we cannot guarantee:
We work with various third parties (contractors, legal advisors, financial institutions). While we select partners carefully, we are not responsible for their performance, though we will assist in resolving any issues where possible.
Property markets can change rapidly. Property values, rental rates, and market conditions are subject to various factors beyond our control. Our advice is based on current market knowledge and experience but cannot predict future changes.
We are committed to providing professional services to industry standards and maintaining appropriate professional indemnity insurance. We are members of relevant professional bodies and follow their codes of conduct.
All content on our website, including text, images, logos, design elements, and software, is owned by Gem Lettings or used under license. You may not copy, reproduce, distribute, or create derivative works without our written permission.
Property listings, descriptions, and images are provided for marketing purposes. While you may share individual property listings for legitimate purposes, bulk copying or systematic extraction of our property data is prohibited.
Any content you provide to us (enquiries, documents, images) remains your property, but you grant us permission to use it for providing our services and legitimate business purposes.
We are committed to protecting your privacy and handling your personal data in accordance with UK GDPR and the Data Protection Act 2018.
For complete information about how we handle your personal data, please see our Privacy Policy.
Information about our use of cookies is available in our Cookie Policy.
Specific terms for terminating property letting services are detailed in individual service agreements. Generally, either party may terminate with appropriate notice as specified in the agreement.
We reserve the right to suspend or terminate your access to our website if you violate these terms or engage in activities that could harm our business or other users.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
We maintain professional indemnity insurance and provide services with reasonable care and skill. Our liability for professional services is limited to the amount of our insurance coverage or the fees paid for the specific service, whichever is lower.
Our website is provided on an "as is" basis. We cannot guarantee that it will be error-free, uninterrupted, or free from viruses. We are not liable for any loss or damage arising from website use.
To the extent permitted by law, we are not liable for indirect, special, incidental, or consequential damages, including loss of profits, business interruption, or loss of data.
These Terms of Service are governed by and construed in accordance with English law. All property letting activities are subject to English housing and landlord-tenant law.
Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
We encourage resolving any disputes through direct communication first. For unresolved issues, we may suggest mediation before pursuing formal legal proceedings.
As members of professional bodies, we are also subject to their codes of conduct and dispute resolution procedures, which may provide additional avenues for complaint resolution.
If you have questions about these Terms of Service or need clarification about our services, please contact us:
Address: St Albans, Hertfordshire
For legal or compliance matters, please mark your correspondence "Legal Department" for priority handling.
We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated to our active clients by email and posted on our website.
Continued use of our services after changes take effect constitutes acceptance of the new terms. We recommend reviewing these terms periodically.